What is wrong with my Raypak Avia (2024)

Hudsonbard

Member
May 24, 2021
14
Orange County, NY
Pool Size
15000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
  • Aug 21, 2023
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  • #1

When I turned it on I got.
1st LineWhat is wrong with my Raypak Avia (2)ool Set
2nd Line: Alternates between Pre-Purge and Diff Sw Open

At the same time water keeps coming out of the bottom of the exhaust vent. When I increase the pump speed, water comes out faster.

The error log has these notifications for the last few days:
8/17 Critical Fault -Flue Temperature Fault
8/18 Warning Differential Pressure switch failed open during operation. Check blower and Heat exchanger exhaust.
Fan Fault Lockout - Multiple Fan faults detected. Check blower and Air switches.
8/19. Differential Pressure again
8/20 Fan Fault Lockout again.

Any help would be appreciated.

ajw22

TFP Expert

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TFP Guide

Jul 21, 2013
56,770
Northern NJ
Pool Size
35000
Surface
Plaster
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-60
  • Aug 21, 2023
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  • #2

1

1poolman1

TFP Expert

In The Industry

Jul 14, 2014
7,652
Sacramento
  • Aug 21, 2023
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  • #3

Hudsonbard said:

When I turned it on I got.
1st LineWhat is wrong with my Raypak Avia (4)ool Set
2nd Line: Alternates between Pre-Purge and Diff Sw Open

At the same time water keeps coming out of the bottom of the exhaust vent. When I increase the pump speed, water comes out faster.

The error log has these notifications for the last few days:
8/17 Critical Fault -Flue Temperature Fault
8/18 Warning Differential Pressure switch failed open during operation. Check blower and Heat exchanger exhaust.
Fan Fault Lockout - Multiple Fan faults detected. Check blower and Air switches.
8/19. Differential Pressure again
8/20 Fan Fault Lockout again.

Any help would be appreciated.

Water coming out of the exhaust would indicate a large leak in the heat exchanger. Chemical damage?

Hudsonbard

Member
May 24, 2021
14
Orange County, NY
Pool Size
15000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
  • Aug 21, 2023
  • Add bookmark
  • #4

I have SWG and follow TFP chemical guidelines. What chemicals would cause damage?

Hudsonbard

Member
May 24, 2021
14
Orange County, NY
Pool Size
15000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
  • Aug 21, 2023
  • Add bookmark
  • #5

ajw22 said:

Is your heater under warranty?

The Raypak Avia is too new for us to have any experience diagnosing problems here.

It sounds like you have a serious internal water leak in the heater. Have you opened it up and looked at the insides of it?

Your problems sound serious enough to contact a local Avia service center.

Thanks for your reply.
I can't see enough to find where the water is coming from. I don't want to start taking the machine apart. Every time I touch plumbing, it costs me money.

1

1poolman1

TFP Expert

In The Industry

Jul 14, 2014
7,652
Sacramento
  • Aug 21, 2023
  • Add bookmark
  • #6

Hudsonbard said:

I have SWG and follow TFP chemical guidelines. What chemicals would cause damage?

Usually, if there is heat exchanger damage it is caused by improper water chemistry. Water in the exhaust is usually an indication of that kind of damage. Could have been a mechanical failure. Water in the combustion chamber will cause issues with air flow and the machine will give some of the errors you mention. Just a best guess from 3000 miles away. If it is still under warranty, get it looked at ASAP.

Hudsonbard

Member
May 24, 2021
14
Orange County, NY
Pool Size
15000
Surface
Vinyl
Chlorine
Salt Water Generator
SWG Type
Pentair Intellichlor IC-40
  • Aug 21, 2023
  • Add bookmark
  • #7

Heater was installed on 7/13/23. Does it make sense that there would be chemical damage in that time? In any case, I will pay greater attention to Raypak chemical recommendations in the future.

In case this helpful to others, here was my experience trying to find an Authorized Service Provider.

I live in the Hudson Highlands, 50 miles from NYC and withing the NYC metropolitan statistical area. When I searched for an ASP on the website, it found none within 100 miles. Strange. Checked two towns in wealthy Westchester county, same result. This may have been caused by a browser setting perhaps, but when I searched for our home in Manhattan, it did find some providers.

The service rep at Raypak did a search on the web site and found a bunch of ASR's not ridiculously far away. I could not find the phone number for service on the website. It is 877 271 2592. I had to wait about 20 minutes.

The service Rep said that if none of the ASR's would agree to service the unit, to call Raypak again for an authorized service representative, if I wrote that down correctly, which is not a certified technician, but temporarily permitted to do warranty repair. They get paid $200 for the visit, and if the customer is charged more, we should call Raypak and get the overage reimbursed. And the customer should get any needed part by again calling Raypak, since the servicer would otherwise charge for it.

A plumber is coming tomorrow for something else, and I will ask him to install a bypass for the heater because who knows how long this will take to fix, and my pool is losing water and the interior of the heater is getting wet.

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What is wrong with my Raypak Avia (2024)

FAQs

How do you reset the call service on a Raypak Avia? ›

Resetting Raypak Avia IGN Lockout

A member said the proper reset procedure is to hit the button on the control board that says SETUP next to it (only button on the control board) for 15 seconds, then hit the MODE button for 5 seconds and that will clear the "call service" code which had the heater disabled.

Why is my Raypak pool heater not working? ›

Check the Power: If your Raypak pool heater isn't working at all, the problem could be something as simple as a lack of power. Go make sure there aren't any tripped circuit breakers in the fuse box, then check that the unit's time clock is set to the “On” position.

Why does my Raypak pool heater keep shutting off? ›

If one day you wake up and your pool heat pump stops running, the first thing to check is your water flow. Without an adequate source of water, a pool heat pump automatically shuts down to prevent overheating. This is sometimes the cause of what many describe as a pool heat pump turning off and on.

How efficient is Raypak Avia? ›

INDUSTRY FIRST TECHNOLOGY

With 900% more nickel compared to cupronickel in critical surfaces, NiTek creates an ideal surface to protect against scale formation and erosion, without compromising on AVIA's 84% thermal efficiency.

How do I reset my pool heater? ›

Reset your pool heater by flipping the breaker switch in the electrical panel to “off” and then “on.” Your breaker may be located in a disconnect box near your pool heater or in the breaker panel in your home.

What does service system mean on pool heater? ›

SERVICE SYSTEM LED: Indicates insufficient water flow through heater. Ensure filter and skimmers are clean. If LED remains illuminated, switch OFF heater and contact a qualified service professional. • SERVICE HEATER LED: Indicates a fault in heater or its controls.

Why is my pool heater not coming on? ›

Tripped circuit breaker: The most common reason for a pool heater not turning on is a tripped circuit breaker or blown fuse. Check your breaker box and reset any tripped breakers or replace any blown fuses. ✓ Low water flow: If there isn't enough water flowing through the heater, it won't turn on as a safety measure.

How do you know if your pool heater is bad? ›

If you notice that your pool water is not reaching the desired warmth or if it fluctuates unexpectedly, it's a clear indication that your heater is struggling. Inconsistent heating may be caused by issues with the thermostat, faulty sensors, or other internal components that need professional inspection and repair.

How long is a Raypak pool heater warranty? ›

With its industry leading 170kBTU for the 10353-model output and 304 stainless steel cabinet, this is truly a commercial grade heat pump pool heater. Backed by a two-year parts and labor commercial warranty, this is the heat pump you have been looking for.

Why does my pool heater keep kicking off? ›

The most common cause of a heater that cycles on and off could be inadequate water flow to a dirty filter or closed valve. (See information on How to Backwash a DE Filter or Clean a Cartridge Filter).

Why won't my pool heater stay lit? ›

Check to make sure the heater pilot tubing is intact and not clogged. Check that the pilot orifice is not clogged with rust or small insects. For millivolt heaters, if the pilot will not stay lit, check the output of the thermocouple, for 600 mv.

Is it cheaper to run pool heater continuously? ›

Also, turn the temperature down or turn off the heater whenever the pool won't be used for several days. This will save energy and money. It's a myth that it takes more energy to heat a pool back up to a desired temperature than you save by lowering the temperature or turning off the heater.

Is Rheem and Raypak the same company? ›

Short answer: Raypak is the oldest independent pool heater manufacturer in North America, and is a subsidiary of the Rheem Manufacturing Company. In certain markets, the Raypak pool heaters are labeled and sold as Rheem or Ruud, but are the same exact pool heater.

Which pool heater lasts the longest? ›

A propane or natural gas pool heater typically lasts between 7 to 12 years. But electric heaters last between 15-20 years, and solar heaters have a lifespan of about 20-30 years.

How do you reset the Awair device? ›

Locate the reset button on the back of your Awair. The reset button will be next to the power cord, in a vent hole. Press and hold the reset button for 15 seconds, until you see the blue LED light on the front display of your Awair.

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